Director of Payments
- دبي
- دائم
- دوام كامل
- Define and deliver a Payments Strategy for i-gaming across fiat and crypto.
- Lead a specialist core team (supplier selection, fraud prevention, strategy) and direct an operational team (reconciliations, escalations, player support).
- Build and maintain a Payments Risk Framework reflecting grey markets, high volumes, and crypto volatility.
- Act as the payments voice at leadership level, advising CEO/CFO on risks, opportunities, and performance.
- Own all commercial negotiations with PSPs, banks, card schemes, and crypto partners-securing optimal terms on fees, MDRs, reserves, and settlement times.
- Build and manage a diversified provider portfolio for resilience and coverage, tracking capacity, costs, and settlement flows.
- Conduct quarterly CEO/CFO reviews on commercial efficiency and cost optimisation.
- Ensure seamless player deposit/withdrawal experiences, with high acceptance and fast turnaround.
- Oversee reconciliations across fiat PSPs and crypto wallets, with timely reporting.
- Strengthen chargeback and dispute handling, reducing exposure and improving recovery.
- Provide an escalation channel for CS, VIP, Ops, and IT; optimise routing across channels for cost, acceptance, and speed.
- Expand fraud protection to 24/7 coverage reflecting i-gaming behaviour.
- Maintain a Payments Risk Register, monitoring reserves, settlements, and anomalies for rapid resolution.
- Recruit and develop leadership and support teams; define KPIs/SLAs across deposits, withdrawals, fraud, chargebacks, and escalations.
- Establish succession plans and drive automation/continuous improvement to enhance speed and reduce manual work.
- Proven success in direct commercial negotiations with PSPs, banks, and crypto providers.
- Deep understanding of i-gaming payments in grey markets, high-volume processing, and fast withdrawals.
- Expertise in fiat PSPs, card schemes, and crypto/blockchain payments.
- Strong fraud prevention, chargeback, and revenue protection expertise.
- Analytical, data-driven, able to optimise routing and spot trends.
- Experienced in leading both specialist and operational teams.
- Effective communicator, confident with CEO/CFO/Board.
- 10+ years in i-gaming payments, 5+ years in senior leadership.
- Hands-on with both fiat and crypto channels; proven success in grey-market operations.
- Strong track record of building/leading payments teams and negotiating provider agreements.