Manager (Payments Platform)

Acesoft Labs

  • دبي
  • دائم
  • دوام كامل
  • قبل 7 أيام
Job PurposeThe Payments Lead will be responsible for managing the bank’s critical payments processingplatforms, with a key focus on overseeing the development and deployment activities for InstantPayment Platforms. The role requires strong leadership, domain expertise, and coordinationacross business, technology, and vendor teams to ensure seamless transition and continuedoperational excellence.Key Result Areas1. Platform Transition Management
  • Support the development and changes pertaining to Instant Payment Platforms
  • Develop and maintain project timelines, migration playbooks, and contingency plans.
  • Supervise all stages of environment setup, configuration, interface validation, and dry-run
execution.
  • Ensure environments (UAT, Pre-Prod, Prod) are fully configured, data-masked, and
validated for readiness before each phase.2. Functional and Technical Oversight
  • Act as the functional lead for payment workflows, ensuring business processes are
accurately mapped and migrated.
  • Work with solution architects and development teams to configure OBP modules as per
bank-specific use cases.
  • Facilitate customization reviews, ensuring regulatory compliance and alignment with
internal policies.
  • Review and validate functional specs and mapping documents from legacy to OBP
standards.3. Cross-Team Alignment and Business Support
  • Collaborate with business users, operations teams, and compliance units to gather
requirements and conduct solution walkthroughs.
  • Serve as the single point of contact for business queries related to the payments
migration.
  • Drive UAT planning, execution, and signoffs, ensuring business readiness and smooth
cutover.
  • Support country-specific workshops and playback sessions during scoping studies to
gather detailed functional and regulatory requirements.4. Vendor and Third-Party Coordination
  • Liaise with Oracle and Profinch implementation partners to track deliverables, manage
issue logs, and ensure SLAs are met.Classification: Internal Use
  • Oversee the testing and certification of third-party integrations including clearing houses,
central banks, and payment gateways.
  • Coordinate joint workshops with vendors to validate design decisions, data transformation
rules, and exception handling flows.5. Risk Mitigation and Controls
  • Implement strong controls to manage data integrity, reconciliation accuracy, and fallback
procedures.
  • Proactively address gaps in audit, compliance, or operational processes identified during
the transition.
  • Define production fallback strategies and rollback scenarios for cutover readiness.
6. Knowledge Management and Team Enablement
  • Create and maintain platform documentation, process manuals, and user guides.
  • Support internal teams through training sessions, walkthroughs, and post-go-live hyper
care initiatives.
  • Maintain traceability matrices for migrated functionalities, ensuring all user journeys are
covered end-to-end.7. Post-Migration Stabilization and Optimization
  • Lead the stabilization phase post go-live, including defect triage, SLA monitoring, and
performance tuning.
  • Establish production monitoring controls and dashboards to track volumes, transaction
health, and alerts.
  • Continuously identify opportunities for streamlining operations, reducing manual
interventions, and enhancing automation.8. System Readiness and Production Support Enablement
  • Validate production readiness through infrastructure sizing reviews, HA/DR testing, and
health system checks.
  • Define SOPs for Level 1 and Level 2 production support teams and ensure knowledge
transfer is completed.
  • Participate in production release dry runs, cutover rehearsals, and post-release
validations.
  • Act as a senior escalation point during post-deployment hyper care and issue resolution
cycles.Operating Environment, Framework and Boundaries, Working Relationships
  • Interact with project stakeholders from various business and functional reviews
  • Provide innovative approaches to business problems utilizing existing platforms, AI-ML,
Automation tools and solutions
  • Co-ordination with business and third-party stakeholders to manage their expectation
  • Ensure that the management is always informed of all regulatory risks, issues and their status
  • Aligns to the business continuity and Disaster Recovery plans as per technology framework.
Problem Solving
  • Full compliance with the change management process for all deliverable and production rollout
  • Ensure Test and release management discipline
  • Problem and incident management
  • Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents

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