Account Administrator-Transguard Living
- الإمارات
- دائم
- دوام كامل
- AMC Renewal for existing customer and follow up with them to complete the renewal process
- Estimation and submission of Quoted Jobs
- Overseeing that the payment links are shared with the customer as per the requirement in due course of time
- Coordinating with procurement team to receive the supplier quotation / market rates to prepare FIX quotations / proposals
- Preparing the Financial statements (FS) for AMC & Quoted Jobs
- Reviewing the market rates with our services and providing justifications for an increase/decrease of quotes
- Upsell & Cross Sell of Services
- Client Communication & Customer handling.
- Requirement understanding based on the Estimation Report & Client Call
- Following up on the Quoted job and book them
- Escalation management in case of Material or Staff unavailability and rescheduling appointments
- Discount Management with Customers
- Estimating the prices based on the Estimation Report from the technical team and preparing a Commercial Document / Financial Summary (FS) for management approval
- Communicating the requirement with Procurement team for prices to Estimating Quoted Jobs
- Discussing & finalizing the GC & Net Profit with the Management Team
- Submitting the Online and PDF quotations to client based on client requirement post approvals
- Queries / clarifications based on the submitted quotation to be attended and proactively responded for Company benefits and growth
- Maintaining tracker for AMC renewals and effectively work on renewing the contracts with effective communication
- Weekly status update on the Quoted Works & Renewals to the management team
- Submitting Estimations as per the agreed SLA & KPI
- Maximizing quote conversion by offering practical value for our services
- MS Office Suite
- Salesforce Basics
- Oracle Basics
- Excellent Communication & Negotiation Skills
- Excellent verbal & written communications skills, presentation skills & interpersonal skills
- Have a sound business and technical knowledge of HVAC/MEP and Cleaning service industry