Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)

• Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
• Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
• Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
• Support and coach the Guest Relations team in delivering high-impact guest experiences
• Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
• Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
• Maintain and update departmental attendance, training records, and vacation overviews
• Support cross-training efforts, interdepartmental collaboration, and staff morale
• Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
• Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
• Participate in hotel opening task force initiatives when needed

• University degree in Hotel or Hospitality Management
• 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
• Excellent interpersonal and communication skills
• Proficient in handling guest complaints and service recovery
• Able to inspire and lead a diverse service team in a high-volume setting
• Well-groomed, punctual, and consistently professional in conduct
• Fluent in English; additional languages are a plus
• Female candidates are preferred for this position

• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to professional development programs through Accor Academies
• Global career mobility across Accor's network of 110+ countries
• Opportunity to participate in purpose-driven initiatives like Planet 21
• Work in a diverse, inclusive environment that values talent and encourages growth

• Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
• Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
• Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
• Support and coach the Guest Relations team in delivering high-impact guest experiences
• Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
• Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
• Maintain and update departmental attendance, training records, and vacation overviews
• Support cross-training efforts, interdepartmental collaboration, and staff morale
• Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
• Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
• Participate in hotel opening task force initiatives when needed

• University degree in Hotel or Hospitality Management
• 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
• Excellent interpersonal and communication skills
• Proficient in handling guest complaints and service recovery
• Able to inspire and lead a diverse service team in a high-volume setting
• Well-groomed, punctual, and consistently professional in conduct
• Fluent in English; additional languages are a plus
• Female candidates are preferred for this position

• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to professional development programs through Accor Academies
• Global career mobility across Accor's network of 110+ countries
• Opportunity to participate in purpose-driven initiatives like Planet 21
• Work in a diverse, inclusive environment that values talent and encourages growth

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