Main Responsibilties: Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and Sales with technical knowledge. Actively support and work to be in line with goals and performance KPI's. Secure timely reporting and ensure technical reports are done in connection to each individual work. Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling. Offer support for high profile clients, providing technical advice and attending site visits as required. Years and area of experience required: 5+ years experience UPS 1-phase/3-phase systems, Battery backup, emergency supply. Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions
