Main Responsibilties: Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and Sales with technical knowledge. Actively support and work to be in line with goals and performance KPI's. Secure timely reporting and ensure technical reports are done in connection to each individual work. Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling. Offer support for high profile clients, providing technical advice and attending site visits as required. An associate's degree in Electrical Engineering or a similar field 5+ years of relevant experience Experience with UPS 1-phase/3-phase systems, battery backup, and emergency power supply. Communication skills Customer-oriented attitude Ability to work in a multicultural environment Ability to understand and implement instructions and tasks effectively
