IT Support Engineer - Infrastructure and Service Desk - Sharjah, UAE

• Lead the technical support team to ensure timely and accurate resolution of client issues.
• Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Apply patches and fixes for minor issues, escalating unresolved cases as needed.
• Assist in planning, evaluating, and implementing new IT systems and platforms.
• Maintain security, integrity, and continuity controls for business systems.
• Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
• Support end users via phone, email, chat, or in-person to resolve technical queries.
• Install, configure, and maintain computer hardware, operating systems, applications, and networks.
• Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
• Maintain accurate IT asset records and generate timely reports.
• Provide 24x7 support availability for critical systems as required.

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
• ITIL certification required; CCNP or CCIE certification preferred.
• 5-6 years' experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
• Strong skills in implementing and monitoring infrastructure projects.
• Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
• Broad IT knowledge across heterogeneous technology environments.
• Skilled in analyzing data, problem-solving, and recommending effective solutions.
• Strong interpersonal, negotiation, and decision-making abilities.
• Ability to manage both internally and externally hosted technology platforms.
• Willingness to travel occasionally for training or project implementations.

• Be part of a forward-thinking IT services provider with strong regional presence.
• Opportunity to work on critical infrastructure projects and diverse technology stacks.
• Competitive salary and professional growth opportunities.
• Gain exposure to aviation-related IT systems and 24x7 operations.

• Lead the technical support team to ensure timely and accurate resolution of client issues.
• Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Apply patches and fixes for minor issues, escalating unresolved cases as needed.
• Assist in planning, evaluating, and implementing new IT systems and platforms.
• Maintain security, integrity, and continuity controls for business systems.
• Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
• Support end users via phone, email, chat, or in-person to resolve technical queries.
• Install, configure, and maintain computer hardware, operating systems, applications, and networks.
• Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
• Maintain accurate IT asset records and generate timely reports.
• Provide 24x7 support availability for critical systems as required.

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
• ITIL certification required; CCNP or CCIE certification preferred.
• 5-6 years' experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
• Strong skills in implementing and monitoring infrastructure projects.
• Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
• Broad IT knowledge across heterogeneous technology environments.
• Skilled in analyzing data, problem-solving, and recommending effective solutions.
• Strong interpersonal, negotiation, and decision-making abilities.
• Ability to manage both internally and externally hosted technology platforms.
• Willingness to travel occasionally for training or project implementations.

• Be part of a forward-thinking IT services provider with strong regional presence.
• Opportunity to work on critical infrastructure projects and diverse technology stacks.
• Competitive salary and professional growth opportunities.
• Gain exposure to aviation-related IT systems and 24x7 operations.

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