IT Support Engineer

Total IT Technology Solutions Ltd

دبي
دائم
دوام كامل

قبل 13 يوم

Company purpose statement: “To use the best technology to better connect people.”Company Profile We are an award-winning technology services company with a strong presence in the UAE and UK. Established in 2006, we have an outstanding growth record, fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment.Overview of the position: This is a hands-on technical role requiring a proactive and solutions-oriented individual. The IT Support Engineer will be responsible for providing first-line support across hardware, software, and network systems, ensuring smooth day-to-day operations for our Dubai office. The ideal candidate will be passionate about technology, customer service, and continuous improvement. This individual will champion our core values of flexibility, quality, knowledge, and teamwork.Duties and KPIs:Technical Support & Troubleshooting:

Provide first-line technical support for hardware, software, and network issues across the company.

Monitor system performance and troubleshoot any interruptions to ensure minimal downtime.

Document and track IT support requests and resolutions for future reference.

System Maintenance & Configuration:

Install, configure, and maintain desktops, printers, scanners, and other IT equipment.

Maintain and update internal IT systems, backups, and security protocols.

Support the team with email setups, software installations, and system access.

Vendor & Compliance Management:

Coordinate with external vendors for equipment servicing or software upgrades.

Ensure compliance with company IT policies and data protection standards

Team Direct reports: 0Total team size 46Location: Dubai. UAEClient location: International and National customer base but the majority are based in and around London.Day to day Communication: Clients, Service & PMO TeamsTravel From a day-to-day perspective, this role will require you to commute only to/from our Dubai office where the role will be Situated Additionally, you may be required to travel as and when necessary to: - To clients across DubaiCompany Benefits:

Annual leave in accordance with UAE Labour Law

Health insurance coverage • Professional development and training opportunities

Modern office environment and high-performance equipment

Supportive and collaborative team culture

Our Recruitment Process:

Stage 1: A chat over the phone with our recruitment team to learn more about you and your aspirations.

Stage 2: A half-hour Teams video interview, and for some roles, assessments.

Stage 3: An interview with our Service Desk Manager

Stage 4: A call with our Recruitment Team to discuss a job offer, set expectations, and answer any questions.

Why Work at Total IT: Join us and be greeted by “great people” in an atmosphere that makes you want to come into work each day! Expect a warm welcome, fair and professional treatment, and top-up training to help you meet your goals. Why work at Total IT A recent team survey gives you an insight into the work life here at Total IT: "Great people", "The atmosphere makes me want to come into work each day!" Joining us on this role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals

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