Service Desk Engineer

Intertec Softwares

  • دبي
  • دائم
  • دوام كامل
  • قبل 2 أشهر
JOB DESCRIPTIONJOB TITLE: Service Desk EngineerJOB PURPOSE: L1 SupportQUALIFICATION: Diploma in Technology, B.E/B. Tech or EquivalentCERTIFICATIONS: CompTIA A+ or CompTIA N+ or any certificate from MicrosoftEXPERIENCE: 2+ yearsREPORTING TO: Service Delivery ManagerRESPONSIBILITIES (INCLUDES ALL TASKS):
  • Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Handling, solving and logging the technical tickets in ticketing system.
  • Provide quick and effective assistance with IT systems to all users.
  • Prepare IT assets to the users to meet the requirement.
  • Responding in a timely manner to technical issues and requests with high quality to meet SLA.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Manage users account in AD and exchange server.
  • Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
  • Onboarding new users.
  • Excellent problem-solving and analytical skills.
  • The ability to break down technological processes and deliver clear, step-by-step instructions to users.
  • Provide professional support to VIP users.
  • Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions.
  • Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices.
  • Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Work with the team to provide high quality IT services to the users.
  • Must be able to communicate in Arabic.
  • ITIL certification will be an added advantage.
TECHNICAL SKILLS / COMPETENCIES:
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • Basic networking experience.
  • Comprehensive experience in OS systems.
  • Proven experience in ticketing systems.
SOFT SKILLS:MANDATORY
  • Excellent communication skills, both written and verbal
  • Time Management.
  • Research Skills.
  • Attention to details.
  • Patience.
  • Work under pressure.
  • Multitask Management
  • Analytical and problem-solving skills
  • Teamworking skills
  • Arabic Speaking and Writing
OPTIONAL
  • ITIL
  • MCSA
  • CCNA

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