Operations Manager Key ResponsibilitiesStrategic Operations & Project Management● Oversee and manage multiple projects with efficiency, ensuring timely and precise execution in high-pressure environments.● Lead and oversee property management services, including scheduling maintenance, handling concierge requests and ensuring service providers maintain the highest standards.● Anticipate and address the needs of an international clientele, delivering seamless travel, property, and lifestyle management solutions.● Ensure smooth execution of daily operations, proactively addressing client requests and enhancing service delivery.● Provide leadership and direction to the team, ensuring service excellence and operational efficiency.● Develop and implement process improvements to optimize workflows and enhance overall efficiency.● Act as a senior liaison between clie.Proposal & Document Management● Develop strategic, high-quality client proposals and presentations that align with client preferences and business objectives.● Ensure all client-facing documents and proposals maintain consistency, professionalism, and brand integrity.Team Leadership● Provide direct support to executive leadership, department heads, and coordinators, ensuringoperational excellence across all functions.● Build and maintain strong relationships with clients and vendors, managing expectations withprofessionalism and precision.Technology & CRM Oversight● Manage the CRM system to ensure accurate tracking of client preferences, project progress,and operational performance.● Maintain and enhance the client database, ensuring up-to-date information on lifestyle andproperty preferences, service histories, and engagement records.Compliance & Record Organization● Oversee the meticulous organization and management of digital and physical records,including contracts, service agreements, and client files.● Ensure compliance with internal policies and industry best practices for record-keeping anddata security.Operational Excellence & Administrative Oversight● Serve as the backbone of operational administration, managing office resources,correspondence, and key business functions.● Implement and refine administrative processes to support a high-functioning andwell-equipped work environment.
