Job DescriptionJob PurposeTo ensure collection activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPLKey ResponsibilitiesAchieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized.Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy.Ensure that daily and monthly number of calls are met for the assigned portfolio.Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover overdue for the assigned portfolio.Send dunning / warning legally approved emails, SMS, letters to delinquent customers as per the collection policy for the assigned portfolio.Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers.Ensure proper documentation of assigned portfolio related activities and updates into Collection System.Identification of Skip status and report the same to the supervisor.Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses.Be alert to early warning signals and report them to direct Supervisor immediately for further action.Ensure strict compliance with DIB policies and procedures and CB UAE regulations.Competencies/SkillsUniversity Degree or equivalentAt least 2-3 years Experience in similar field
