Manager - Document Control & Quality Assurance
- دبي
- دائم
- دوام كامل
- Develop and implement the document remediation and QA strategy aligned with bank-wide compliance and data governance goals.
- Act as the key point of contact for senior management, compliance, internal audit, and regulators regarding documentation and file quality.
- Lead a cross-functional team including officers and team leaders dedicated to file review, verification, and remediation activities.
- Oversee the end-to-end document remediation lifecycle, including identification of gaps, checklist validation, file correction, and exception handling.
- Manage quality assurance reviews to ensure completeness, consistency, and regulatory readiness of KYC, credit, and legal documents.
- Coordinate with Business Banking, Corporate, and Risk teams to resolve exceptions and enforce policy adherence.
- Define and enforce standardized checklists, control mechanisms, and escalation procedures.
- Monitor adherence to internal policies, central bank guidelines, and international compliance frameworks (e.g., FATCA, AML, KYC).
- Identify and drive process automation or digitization opportunities for document handling and archival.
- Bank Systems Knowledge, MIS Generation and Analytics
- Regulatory and Compliance Knowledge
- General Business Knowledge
- Knowledge in various monitoring tools
- Knowledge of customer support processes
- Knowledge of Document remediation Mechanism
- High attention to detail and accuracy in document handling
- Familiarity with excel and digital file management system is a plus
- Good Organization and time management skills
- Strong knowledge of document control policies and regulatory standards.
- Excellent communication, stakeholder coordination, and team management skills.
- Advanced knowledge of Excel, reporting dashboards, or DMS systems
- Act with Ownership
- Empower to Decide
- Share Knowledge & work as one
- Engage Customer
- Building Trust
- Flexibility
- Maintain Transparency & Communicate to Share