Team Leader - Document Control & Quality Assurance (For Emiratization)
- دبي
- دائم
- دوام كامل
- Manage day-to-day operations of document review and remediation activities.
- Allocate work and monitor task progress to ensure timely and accurate completion.
- Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards.
- Conduct spot checks and second-level reviews to ensure consistency and compliance.
- Support the Manager in implementing quality control protocols and identifying process gaps.
- Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents.
- Escalate high-risk or non-compliant cases to the Manager with appropriate justifications.
- Maintain detailed records of remediation progress and QA results.
- Prepare periodic team performance reports, exception logs, and remediation status summaries.
- Review Daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) docs. are reviewed and confirm.
- Review and confirm daily BPM report and in case of any non- submission case(s) to escalate to respective business unit for resolution
- Bank Systems Knowledge, MIS Generation and Analytics
- Regulatory and Compliance Knowledge
- General Business Knowledge
- Knowledge in various monitoring tools
- Knowledge of customer support processes
- Knowledge of Document remediation Mechanism
- High attention to detail and accuracy in document handling
- Familiarity with excel and digital file management system is a plus
- Familiarity with KYC, account opening documents, credit files, and business documentation standards.
- Good Organization and time management skills
- Strong leadership and mentoring ability.
- Good knowledge of document classification, control, and retention policies.
- Competence in Excel, reporting tools, and QA monitoring.
- Act with Ownership
- Empower to Decide
- Share Knowledge & work as one
- Engage Customer
- Building Trust
- Flexibility
- Maintain Transparency & Communicate to Share