Department Manager
- الإمارات
- دائم
- دوام كامل
- Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence.
- Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service.
- Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention.
- Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives.
- Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets.
- Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement.
- Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives.
- Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers.
- Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches.
- Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs.
- Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking.
- Regularly audit stock and coordinate with the store's replenishment team to ensure timely refills and product rotation.
- Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances.
- Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage.
- Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers.
- Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals.
- Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency.
- Foster a positive team culture that encourages growth, collaboration, and high productivity within the department.