Underwriter SME Team Manager
- دبي
- دائم
- دوام كامل
- Cigna Insurance Middle East is looking to appoint a team manager who will be responsible for leading the SME underwriting function for Middle East (excluding KSA).
- The focus of this role will be management of SME underwriting team, processes and renewal strategies.
- The successful candidate will work closely with the broader Underwriting team, as well as with the Sales and Client Management, Product and Actuarial functions.
- Team Leadership and Management:
- Lead, mentor, and manage a team of SME underwriters, ensuring high performance and professional development.
- Foster a collaborative and supportive team environment.
- Set clear performance objectives and conduct regular performance reviews.
- Encourage an environment of continuous improvement, incorporating peer-to-peer coaching and training.
- Underwriting Operations:
- Oversee the underwriting process for SME clients, ensuring adherence to company guidelines and risk appetite.
- Review and approve complex underwriting cases and provide guidance on risk assessment.
- Liaison with the SME sales team and client managers on strategy and market experience.
- Ensure timely and accurate processing of underwriting decisions.
- Guide the development and implementation of the SME renewal strategy.
- Monitor the performance of the MEA portfolio, identifying trend and areas of risk and opportunity.
- Collaborate on SME Pricing:
- Contribute to discussions on rating structure proactively and during rate reviews.
- Collaborate with actuarial on identifying new rating factors and improving the sophistication of regional book rates.
- Stakeholder Management:
- Build and maintain strong relationships with key stakeholders, including sales, client managers and brokers.
- Act as a point of escalation for complex underwriting issues and concerns.
- Compliance and Risk Management:
- Ensure compliance with regulatory requirements and company policies.
- Identify and mitigate underwriting risks through effective risk management practices.
- Stay updated on industry developments and regulatory changes.
- Excellent knowledge of the end-to-end underwriting workflow
- Min 5 - 10 years experience
- A clear understanding of the MEA health insurance market
- Previous people management skills would be an advantage, along with evidence of strong team development skills
- Expertise in MS Excel - experience with any data analytics software (R, SQL, Alteryx or equivalent) would be an advantage
- The ability to manage a wide range of stakeholders with different perspectives
- The ability to encourage and inspire an environment of continuous improvement
- Excellent written and verbal communication skills
- The ability to manage stakeholder expectations and deliver under pressure