Credit & Collection Officer
- دبي
- دائم
- دوام كامل
The role holder is responsible for customers follow-ups, ensuring timely collection of dues, using company policies, systems available.The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.Key Responsibilities:
- Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Communicate with customers to follow-up overdue using all available methodologies (Calls, E-Mails & Visits).
- Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
- Update AR system for all customers portfolio handled with the actions taken per each follow-up.
- Submitting invoices to customers whenever required, making sure customers required documentation are attached.
- Sending dunning letters to customers as per company credit policy.
- Good excel skills, with ability to prepare required reports regarding handled portfolio.
- Organizes follow-up activities in a manner that supports target achievement and continuous improvement.
- Bachelor’s / Diploma degree in Finance/Accounting or equivalent
- 5-8 years of relevant experience in collections, handling a portfolio of minimum 200 customers / preferably in a construction/engineering organization.
- Good written and spoken English and Arabic is essential