Customer Happines
- دبي
- دائم
- دوام كامل
- Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.
- Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.
- Develop and implement strategies to improve overall customer satisfaction and loyalty.
- Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.
- Monitor customer satisfaction metrics and trends to identify areas for improvement.
- Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.
- Create and maintain a knowledge base of customer interactions to help improve team responses and training.
- Strong communication and interpersonal skills
- Proven experience in customer service or public-facing roles
- Familiarity with government service standards and customer happiness initiatives
- Ability to work effectively in a high-volume, fast-paced environment
- Proficiency in both Arabic and English
- Preferably male, based on current staffing balance and operational considerations
- The candidate must be a UAE National, in line with our Emiratization objectives
- High school diploma; Bachelor's degree in Business, Communication, or a related field preferred.
- 2+ years of experience in customer service or customer support roles.
- Strong interpersonal and communication skills with a passion for fostering customer relationships.
- Ability to empathize with customers and provide effective solutions to their concerns.
- Proficiency in using customer relationship management (CRM) tools.
- Demonstrated problem-solving skills and ability to work independently.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new challenges in a fast-paced environment.