Customer Experience Supervisor
Elite Group Holding
- الإمارات
- دائم
- دوام كامل
Monitor customer interactions and provide coaching for improvement.
Handle escalated customer issues and resolve complaints effectively.
Develop strategies to enhance customer satisfaction and loyalty.
Analyze customer feedback and service metrics to identify improvement opportunities.
Collaborate with other departments to streamline service processes.
Prepare reports on customer experience performance and team KPIs.Qualifications:Bachelor's degree in Business, Hospitality, or related field.
Proven experience in customer service leadership (minimum 6 years preferred).
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Customer-centric mindset with a passion for service excellence.
Go to Gulf