ServiceNow ITOM & AIOps Administrator

أبو ظبي
دائم
دوام كامل

قبل 1 شهر

Job Title: ServiceNow ITOM & AIOps AdministratorLocation: Abu DhabiRole Summary:The ServiceNow ITOM & AIOps Administrator is responsible for managing and optimizing the ServiceNow platform’s IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.Key Responsibilities:ITOM Administration:

Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
Ensure accurate population and maintenance of the CMDB.
Develop and maintain service maps for critical business applications.
Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.

AIOps Enablement:

Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
Use ServiceNow’s Now Assist for ITOM to enhance observability and incident response

Platform Optimization:

Monitor platform performance and apply patches/upgrades.
Troubleshoot and resolve issues related to ITOM and AIOps modules.
Collaborate with IT teams to align platform capabilities with business needs.

Integration & Automation:

Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
Use REST APIs and scripting (JavaScript) to automate operational tasks.

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