ODD Team Leader - BBD
- الشارقة
- 9,100-6,600 درهم شهرياً
- دائم
- دوام كامل
Location: Sharjah
Experience: 5+ years
Bachelors Degree
Language Proficiency: BilingualJob Responsibilities:1. Monitor team performance and quality of work on weekly basis through checking team errors and work on reducing the discrepancy/rejection %.2. Handle the emails received from the call center & CRU Department.3. Handle the complains that are received & make sure to resolve within the agreed TAT.4. Prepare the Team & RM Daily progress Report.5. Share Data related to the ODD cases to the senior management regarding the progress.6. Arrange to reactivate the AC Services in case of Completed ODD Cases.7. Update the new cases in the Master & Team/RM sheets weekly basis, along with the updated columns that will shared by MIS team.8. Update the data received by MIS on monthly basis.9. Handling the services Blocking process.10. Handling the excluding Exercise.11. Handling the exemption process.12. Handling the exit relation process.13. Handling the service email as per scheduled timing.14. Ensure to submit the assigned tasks with high quality of work.15. Ensure to submit tasks with the agreed TAT.16. Any other task assigned by leader or deputy to be handled with high dedication.