This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.Generic AccountabilityHaving good understanding on Siebel UCM/CRM data model and provide technical solutioning on business requirements and issues related data migration and data loading.Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarification and batch data load monitoring.Communicate, escalate, and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority.Well aligned with ITIL process in the areas of Incident management, Change management and problem management. Specific Accountability Should have hands on development experience in Siebel EIM , PL/SQL,Unix shell scripting and Siebel Configuration & ETL tools.Have an excellent understanding of Siebel Application data model and architecture. Understand functional requirement and convert to Siebel design and implement with Siebel technologies including Siebel UCM ,EIM, PL/SQL,Unix shell scriting and any other ETL tools such as ODI.Should be able to build/modify batch interfaces including IFB,PL SQL views,procedures,shell scritps as per requirements and adhering to best practices. Also should be able to troubleshoot batch integration issues in production and other data related issues. Should be able to create integration mapping document by discussing with the relevant stake holders and prepare design.Should have strong experience in writing complex PL/SQL queries and stored procedures.Also should be able to create batch shell scripts and should be knowing the batch job scheduling machanism.Must be able to do performance improvements by tuning long running SQL queries or EIM jobs. Should have basic Siebel configuration knowledge or joins,links etc.Should have experience in larger data migration projects which include migrate large volume data from legacy system or with in CRM system as part of upgrade.Preferably to have Master Data Management(Universal Customer Hub) domain experience and Data quality experience.Preferably to have worked on Siebel IP17 or later versions and Web tools. Knowledge of ETL Tools like ODI/Informatica and using ETL tool with Siebel EIM will be an added advantage.Involve in production support activities including troubleshoot and resolve production issues, data quality issues, ticket resolution and BAU monitoring. Minimum QualificationOverall 9+ years of experience working as Siebel EIM Developer and UCM knowledge.Expertise in creation of new batch interface using ETL Tools and Siebem EIM and troubleshooting issues in production and lower environment.Candidate must possess at least a Graduate or bachelors degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
