Desktop Support Engineer - Hospitality
- دبي
- 5,000 درهم شهرياً
- دائم
- دوام كامل
- Proficiency in troubleshooting diverse hardware and software issues to ensure seamless IT operations.
- Experience in providing effective technical support and advice to end users in a professional setting.
- Strong familiarity with managing and administering Active Directory user accounts and permissions.
- Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.
- Ability to handle technical issues independently and escalate complex ones judiciously when necessary.
- Excellent verbal and written communication skills to deliver clear and precise instructions and advice.
- Strong organizational and multitasking skills to manage multiple support requests efficiently.
- Commitment to maintain strong knowledge of emerging technologies relevant to desktop support and user services.
- Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
- Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
- Install, configure, and update software applications, including Office 365, to support employee productivity.
- Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
- Document and track all support requests and resolutions to identify and address common issues.
- Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.
- Stay updated with industry trends and technology advancements to provide insights and proactive solutions.
- Assist in maintaining IT policies, procedures, and best practices within the organization.
Expertia AI Technologies