ERP Engineer
- دبي
- دائم
- دوام كامل
- SAP Expertise: Minimum 3 years of experience in one SAP ECC6 core module (FICO, PP, MM, SD, PM, or CS). A good knowledge of PP or MM will be a strong advantage.
- Industry Insights: A background in the manufacturing domain, with experience setting up industry-specific SAP activities.
- Technical Acumen: Knowledge of SAP and Non-SAP integrations (PLM, MES) and SAP certifications are preferred.
- Global Perspective: Experience working with onshore-offshore delivery models and managed service providers.
- Education: Bachelor's degree (required) or Master's degree (preferred) in Computer Science, Business Administration, or a related field.
- Communication & Collaboration: Exceptional written and verbal communication skills, with a customer service mindset and the ability to thrive in a team environment.
- SAP certification in a core module.
- Hands-on experience with two full lifecycle implementation projects.
- Fluency in French and English.
- Deliver support and troubleshooting for SAP ECC applications, identifying and resolving issues for end-users.
- Assist users with SAP functionality, ensuring efficient and accurate operations.
- Proactively monitor system alerts and interfaces, mitigating risks to system performance and data integrity.
- Develop and maintain comprehensive documentation, including knowledge base articles and FAQs, to empower self-service for end-users.
- Collaborate with internal teams and external partners to resolve issues, enhance services, and ensure operational excellence.
- Identify opportunities to streamline processes, automate repetitive tasks, and improve service efficiency.
- Manage the external partner in charge of the level 1 support and the new developments.