Account Manager-Facilities Management
- الإمارات
- دائم
- دوام كامل
- Maintain contract profitability above sold margins.
- Reporting and management of overall contract portfolio contractual service delivery and P&L.
- Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance.
- Plan, budget and forecast revenue in line with business target.
- Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget.
- Identify and record continuous improvement initiatives - process improvement or cost improvement.
- Oversee project's service delivery performance and ensure the SLA/KPI's are met without any penalties/deduction.
- Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore 'management solutions' to address the concerns.
- Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contracts and against the sold solution resources budget.
- Add value to the client's business by either presenting with initiatives that drive down costs, or complementing their objectives by proposing initiatives in line with their business goals.
- Develop and maintain client relations to achieve 100% client retentions.
- Review and submission of commercial/technical proposals to clients on renewals, adhoc projects etc.
- Mobilization/Demobilization of contracts
- Ensuring invoices are raised and submitted on time for all contracts in coordination with central FM and finance team.
- Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required.
- Conduct weekly/monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts.
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
- Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions.
- Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
- Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff.
- Work with demand planning team to ensure manpower planning is done efficiently and resources are always available.
- Assist the bids/solutions team in bidding for new tenders and renewals of existing contracts.
- Staff performance reviews and succession planning.
- Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
- Develop and monitor SLA's and ensure that they are aligned to service delivery, client expectations and supplier expectations/service partners to achieve quality service delivery, effective supplier relationship management and profitability.
- Monitor and control execution of FM contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports on contractual service delivery.
- Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities.
- Review and upgrading of SOP's in line with the service delivery and best industry practices.
- Oversee the FM contract service methodologies aligned with sold solution.
- Regular review of CAFM implementation and utilization contract wise.
- Strategic planning and implementation of value added services.
- Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
- Introduction and Integration of latest technology as per the current market trends.
- Developing and submitting case studies to solutions team on implemented projects and contracts.
- Review submission and implementation of Yearly roadmap to clients on value added services.
- Implementation of Sustainable FM practices/services in line with SDG's and client visions.
- Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
- Technical Knowledge of FM standards and processes.
- Certification preferred such as CFM, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA Etc.
- Minimum experience of 12 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable) where 5 years or above as position of Manager handling multiple contracts.
- Strong knowledge of commercials and contractual P&L.
- Driving license is mandatory.
- Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
- Ability to interpret design and as built drawings of MEP, structural and Architectural.
- Strong analytical and interpersonal skills.
- Management and delivery of Multiple FM contracts including soft and hard services FM contracts.
- Experience of handling various types of facilities such as Residential, commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
- Strong Communication and interpersonal skills.