Operations Manager-Facilities Management Soft Services
- الإمارات
- دائم
- دوام كامل
- Ensure daily deployments to be maintained as per the contractual
- Ensure invoices information's and client approvals to share to within the stipulated time frame
- Ensure to monitor all contract spends under the budgetary line
- Ensure contractual KPIs are maintained as per scope
- Identify and implement cost saving initiatives without compromising on service standards
- Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained
- Responsible for the coordination with all internal stake holders for new contract mobilization
- Maintain healthy and effective business communication with Internal department
- Develop and maintain a good working relationship with client and hold regular meeting to ensure the smooth running of the contracts
- Timely actions on client escalations and other operational needs
- Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency
- Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness
- Ensure all cleaning operations comply with health and safety regulations and company policy
- Provide training staff on safe cleaning practice and proper use of cleaning chemicals and equipment
- Ensure the work schedules to be created in line with contractual scope for a seamless delivery
- Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis
- Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client
- Effective utilization of CAFM systems
- Maintain accurate records of cleaning activities staff performance inventory levels and financial performance
- Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics
- Ensure all contract documentation related to service is up to date and compliant with company polices and regulatory requirements
- Conduct regular inspections of cleaning activities and site to ensure quality standard are met
- Develop and maintain a system for client feedback to continuously improve the service delivery
- Identify and implement technology solutions
- Improve cleaning effectiveness by developing new cleaning methods
- Creating customized cleaning solutions
- 3- 5 years' experience in Soft Services
- BICS certified
- Excellent English written and communication skills
- Valid UAE driving license
- Extensive knowledge in computer/ reporting systems
- Excellent knowledge on CAFM systems
- Strong organizational and problem-solving abilities
- Ability to manage multiple priorities and work under pressure
- Regular travel to client sites for inspections and meetings
- May require working outside of regular business hours to meet client needs