Senior Officer - Client Services - First Abu Dhabi Bank Dubai

• Act as the primary point of contact for operational support between clients and internal departments
• Manage client service requests including account maintenance, balance confirmation, corporate card handling, PDC memos, closure letters, and more
• Attend to walk-in clients and assist RMs in day-to-day administrative functions
• Collect and verify documentation in line with regulatory and bank compliance standards
• Maintain accurate records of service requests, resolutions, and communications
• Monitor turnaround times (TATs) and service level agreements (SLAs) with other operational units
• Ensure safe handling and custody of all client security items and documents
• Use systems such as T24, SharePoint, BPMS, and DMS for workflow and data management
• Support in identifying process improvements and mitigating operational risks
• Help reduce client complaints by proactively addressing grievances and root causes
• Assist the manager in optimizing the Customer Experience Centre\'s operational performance

• Bachelor's degree in Commerce, Banking, or a related field
• At least 2 years of banking experience with exposure to operations and customer support
• Familiar with general banking principles and back-office procedures
• Proficient in handling client documentation, operational processes, and systems like T24
• Strong communication and interpersonal skills
• Energetic, adaptable, and able to manage multiple service requests in a fast-paced setting
• Attention to detail and a client-first mindset
• Ability to work collaboratively with internal teams to achieve service excellence

• Be part of the UAE's most respected banking institution
• Gain exposure to high-value corporate clients across industries
• Play a critical role in delivering service excellence and enhancing customer loyalty
• Benefit from a supportive team environment and opportunities for career growth

• Act as the primary point of contact for operational support between clients and internal departments
• Manage client service requests including account maintenance, balance confirmation, corporate card handling, PDC memos, closure letters, and more
• Attend to walk-in clients and assist RMs in day-to-day administrative functions
• Collect and verify documentation in line with regulatory and bank compliance standards
• Maintain accurate records of service requests, resolutions, and communications
• Monitor turnaround times (TATs) and service level agreements (SLAs) with other operational units
• Ensure safe handling and custody of all client security items and documents
• Use systems such as T24, SharePoint, BPMS, and DMS for workflow and data management
• Support in identifying process improvements and mitigating operational risks
• Help reduce client complaints by proactively addressing grievances and root causes
• Assist the manager in optimizing the Customer Experience Centre\'s operational performance

• Bachelor's degree in Commerce, Banking, or a related field
• At least 2 years of banking experience with exposure to operations and customer support
• Familiar with general banking principles and back-office procedures
• Proficient in handling client documentation, operational processes, and systems like T24
• Strong communication and interpersonal skills
• Energetic, adaptable, and able to manage multiple service requests in a fast-paced setting
• Attention to detail and a client-first mindset
• Ability to work collaboratively with internal teams to achieve service excellence

• Be part of the UAE's most respected banking institution
• Gain exposure to high-value corporate clients across industries
• Play a critical role in delivering service excellence and enhancing customer loyalty
• Benefit from a supportive team environment and opportunities for career growth

Careers in Gulf