Assistant Manager, Education - Lost Chambers
- دبي
- دائم
- دوام كامل
(17196)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.About The RoleAssistant Manager, Education is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using effective communication and delivery methods. The person in this role will ensure frequent and consistent training for self and other team members in order to maintain quality delivery of accurate information in an enthusiastic, educational and fun way. Playing an active role in developing and implementing educational activities and program evaluation in line with the Education Strategy and AZA Standards is a crucial part of the role.Key duties and responsibilities include:
- Interacting with guests and colleagues in an engaging and professional manner, sharing information about marine life and conservation, and ensuring Marine Educators comply to the same
- Delivering and delegating the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups.
- Monitoring school and group bookings and ensuring team are briefed to deliver the best guest experience
- Liaising closely with Admissions and Dive teams to update Marine Educators on educational programs and tours
- Ensuring that Marine Educators maintain and exceed department targets for quality assurance guest satisfaction survey while delivering educational programs
- Generating reports relating and tracking guest feedback in order to suggest educational programming enhancements and ensure KPI's are met