IT Performance Manager - Dicetek LLC - Dubai, UAE

• Develop and implement IT performance management programs aligned with business goals.
• Define KPIs, metrics, and benchmarks to measure IT service performance and effectiveness.
• Analyze performance data, identify improvement areas, and recommend data-driven solutions.
• Provide transparent service level performance reporting to senior management.
• Support IT service management vision and process improvement initiatives.
• Lead service level management and IT performance monitoring frameworks.
• Drive continual service improvement culture across the IT organization.
• Coordinate information gathering, data analysis, and timely KPI reporting.
• Conduct training and workshops on IT performance best practices and tools.
• Collaborate with ITSM process owners and technical teams across infrastructure, networking, security, and database functions.
• Manage ITSM process life-cycle activities and ensure compliance with governance frameworks.
• Initiate corrective actions and escalations when operational performance issues arise.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 7 years' experience in IT performance management or ITSM roles; 10+ years preferred for large-scale environments.
• Strong hands-on experience with ITSM tools such as Remedy or ServiceNow.
• Proven analytical skills and ability to interpret complex performance data.
• Familiarity with ITIL processes and service management best practices.
• Experience working with multiple ITSM process owners and technical teams.
• Professional fluency in Arabic and English (spoken and written).
• Strong communication, leadership, and collaboration skills.

• Lead strategic IT performance initiatives for a prominent technology-driven organization.
• Work with advanced ITSM tools and enterprise-level infrastructure.
• Competitive salary and benefits package.
• Opportunity to implement innovative process improvements and shape IT governance frameworks.

• Develop and implement IT performance management programs aligned with business goals.
• Define KPIs, metrics, and benchmarks to measure IT service performance and effectiveness.
• Analyze performance data, identify improvement areas, and recommend data-driven solutions.
• Provide transparent service level performance reporting to senior management.
• Support IT service management vision and process improvement initiatives.
• Lead service level management and IT performance monitoring frameworks.
• Drive continual service improvement culture across the IT organization.
• Coordinate information gathering, data analysis, and timely KPI reporting.
• Conduct training and workshops on IT performance best practices and tools.
• Collaborate with ITSM process owners and technical teams across infrastructure, networking, security, and database functions.
• Manage ITSM process life-cycle activities and ensure compliance with governance frameworks.
• Initiate corrective actions and escalations when operational performance issues arise.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 7 years' experience in IT performance management or ITSM roles; 10+ years preferred for large-scale environments.
• Strong hands-on experience with ITSM tools such as Remedy or ServiceNow.
• Proven analytical skills and ability to interpret complex performance data.
• Familiarity with ITIL processes and service management best practices.
• Experience working with multiple ITSM process owners and technical teams.
• Professional fluency in Arabic and English (spoken and written).
• Strong communication, leadership, and collaboration skills.

• Lead strategic IT performance initiatives for a prominent technology-driven organization.
• Work with advanced ITSM tools and enterprise-level infrastructure.
• Competitive salary and benefits package.
• Opportunity to implement innovative process improvements and shape IT governance frameworks.

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