Assistant Front Office Manager - Luxury Floating Hotel Operations - Dubai, UAE

• Supervise and delegate duties to front office team members, preparing and managing weekly work schedules.
• Ensure proper room allocation, verify guest details, and confirm payment methods.
• Monitor team attendance, manage leave calendars, and ensure adequate staffing.
• Suggest operational improvements to enhance service standards.
• Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.
• Maintain effective communication and cooperation between the front office and other departments.
• Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.
• Liaise with housekeeping to ensure room readiness and guest requirements are met.
• Review reservation details prior to guest arrivals and update Opera system as needed.
• Conduct daily briefings and personally check special room requests before guest arrivals.
• Handle and resolve guest complaints while anticipating needs to deliver personalized service.
• Ensure guest records and documentation are accurate and up to date.

• Proven leadership experience in a front office or guest services supervisory role.
• Proficient in Microsoft Windows applications and Opera PMS.
• Professional appearance and demeanor.
• Strong interpersonal, communication, and problem-solving skills.
• Highly responsible, reliable, and able to work under pressure in a fast-paced environment.
• Collaborative mindset with a focus on guest satisfaction.

• Work in one of Dubai's most unique luxury hospitality landmarks.
• Be part of a brand that blends heritage with modern luxury.
• Competitive salary and benefits package.
• Opportunities for professional growth and career development.

• Supervise and delegate duties to front office team members, preparing and managing weekly work schedules.
• Ensure proper room allocation, verify guest details, and confirm payment methods.
• Monitor team attendance, manage leave calendars, and ensure adequate staffing.
• Suggest operational improvements to enhance service standards.
• Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.
• Maintain effective communication and cooperation between the front office and other departments.
• Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.
• Liaise with housekeeping to ensure room readiness and guest requirements are met.
• Review reservation details prior to guest arrivals and update Opera system as needed.
• Conduct daily briefings and personally check special room requests before guest arrivals.
• Handle and resolve guest complaints while anticipating needs to deliver personalized service.
• Ensure guest records and documentation are accurate and up to date.

• Proven leadership experience in a front office or guest services supervisory role.
• Proficient in Microsoft Windows applications and Opera PMS.
• Professional appearance and demeanor.
• Strong interpersonal, communication, and problem-solving skills.
• Highly responsible, reliable, and able to work under pressure in a fast-paced environment.
• Collaborative mindset with a focus on guest satisfaction.

• Work in one of Dubai's most unique luxury hospitality landmarks.
• Be part of a brand that blends heritage with modern luxury.
• Competitive salary and benefits package.
• Opportunities for professional growth and career development.

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