Customer Service Representative
- دبي
- دائم
- دوام كامل
- Respond promptly to customer inquiries, including order status, product information, and shipping details.
- Handle and resolve customer complaints with professionalism and patience.
- Assist customers with placing or ducts to provide accurate information to customers.
- Participate in training sessions to improve knowledge and customer service skills.
- ders, returns, exchanges, and refunds.
- Work closely with logistics and warehouse teams to ensure timely delivery of orders.
- Collect customer feedback and communicate this feedback to the relevant departments for improvement.
- Escalate unresolved issues to the appropriate internal teams or management.
- Keep records of customer interactions, transactions, comments, and complaints.
- Update customer information in the database during and after each contact.
- Stay up-to-date with company policies, procedures, and pro
- High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy and a customer-oriented attitude.
- Ability to work in a team and maintain professionalism under pressure.
- Full-time role
- Competitive salary
- Company employee discounts across all brands
- Medical & health insurance
- Collaborative work environment
- Good vibes work culture.