Customer Service Representative

• Handle inbound and outbound calls to address inquiries and complaints.
• Offer effective solutions, ensuring customers feel supported and valued.
• Engage in active listening, clarify details, and de-escalate complaints as needed.
• Track and resolve customer issues through to completion.
• Use relevant software, databases, and tools correctly.
• Maintain and surpass call center metrics without compromising service quality.
• Log all call details in line with established protocols.
• Identify recurring call patterns and alert management.

• Ability to work well under pressure and adapt to changing demands.
• Strong teamwork, communication.

• Bachelor's degree in Business, Communications, or Marketing is preferred
• Fluent Arabic and English (spoken, written, and reading).
• Familiarity with RTA rules and regulations is a plus.
• At least one year of call center or customer service experience.

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