We are seeking a highly motivated and entrepreneurial Holiday Homes Manager to lead operations for our growing portfolio of short-term rentals in Dubai. The ideal candidate will be a hands-on leader with a passion for hospitality, a knack for process optimization, and a proven ability to deliver a seamless and memorable guest experience. This is a multi-functional role that is crucial for our growth, requiring someone who thrives in a fast-paced startup environment and is driven by both operational excellence and customer satisfaction.Key Responsibilities:Guest & Relationship Management
Oversee the entire guest journey, from pre-booking inquiries to post-stay follow-ups.
Handle daily guest communications across all channels (Airbnb, Booking.com, WhatsApp, etc.), addressing bookings, special requests, and any issues that arise promptly and professionally.
Maintain strong relationships with guests to encourage repeat bookings and positive reviews, fostering a 5-star guest experience and a Superhost status.
Act as the main point of contact for homeowners and suppliers, providing clear communication on occupancy, revenue, and property maintenance.
Develop and maintain relationships with key partners, including tourist offices and car rental agencies, to offer guests enhanced services and create new revenue streams.
Operations & Process Optimization
Develop and implement Standard Operating Procedures (SOPs) for all operational aspects, including property turnover, inventory management, and guest support.
Manage and optimize daily operations, from check-in/check-out processes (including smart locks or in-person key handovers) to on-call support systems.
Ensure properties are always guest-ready by coordinating with housekeeping and maintenance teams.
Coordinate with suppliers for essential amenities, linens, and furnishings to ensure a high standard of quality across all units.
Listing, Pricing & Portfolio Growth
Manage all property listings across Online Travel Agencies (OTAs) like Airbnb and Booking.com using channel management software (e.g., Guesty, Hostaway).
Implement a dynamic pricing strategy using market research and tools like PriceLabs to maximize revenue and occupancy.
Write compelling and high-quality listing content, optimizing descriptions and photos to attract and convert bookings.
Identify and pursue opportunities to expand the portfolio by networking with landlords, brokers, and real estate agents.
Compliance & Documentation
Handle all aspects of DTCM license registration and ensure every unit complies with Dubai's short-term rental laws.
Track and reconcile tourism fees, guest IDs, and other required documentation for reporting.
Requirements
A minimum of 9 years of hands-on experience in short-term rentals and hospitality, with strong experience in the Dubai market.
Deep knowledge of Airbnb operations and DTCM holiday home regulations.
Proven experience with Property Management Systems (PMS) and channel managers (e.g., Guesty, Hostaway).
Exceptional communication skills in English (Arabic is a plus).
A self-starter with an entrepreneurial mindset, comfortable working independently in a fast-paced startup environment.
A valid UAE Driving License is preferred.
Nice to Have:
Previous experience working in a startup or small business.
Familiarity with digital collaboration tools like Notion or Google Workspace.
Experience with guest messaging automation or CRM tools.
