Housekeeping Team Leader at voco Dubai The Palm
- الإمارات
- دائم
- دوام كامل
- Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas and any other areas on the floors.
- Assist Room Attendants and supervise releasing of guestrooms into 'Inspected' status.
- Work and liaise closely with Room Attendants in cleaning and preparing for V.I.P. arrivals or group delegations.
- Ensure that Room Attendants trolleys are neat and fully stocked at all times.
- Ensure strict control of service stations, including monitoring of required level of 'par stock' to minimize the vertical movement in terms of logistics.
- Ensure that all occupied rooms are cleaned.
- Ensures that the Room Attendants fill out their Check Lists room by room and that any remarks are followed up.
- Immediately report any missing items or damages to Executive Housekeeper.
- Immediately attend to tasks requiring urgent attention, such as: soiled or damaged curtains, carpets, upholstery, equipment, etc.
- Ensure that shower curtains, pillows, bedspreads, duvets/blankets, underneath furniture spaces, curtains and upholsteries are cleaned according to regular program/standards.
- Report and follow up on maintenance requests.
- Liaise closely with Front Office and Engineering in servicing guest request.
- Check vacant rooms daily to make sure there are no discrepancies.
- Ensure that rooms with “Do Not Disturb” signs are followed up on.
- Supervise the responsible use of all available systems and equipment, including but not limited to trolleys, vacuum cleaner, carpet washer, etc.
- Ensure the optimum use and control of all chemicals and supplies to minimize wastage.
- Ensures that all keys are handled responsibly and signed back in after duty.
- Perform other duties as assigned by Executive Housekeeper and assists in all Housekeeping activities.
- Assist in building an efficient team of employees by taking an active interest in their welfare, safety and development.
- Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.
- Trains employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency, including certification and compiling monthly training reports. Trains staff to become multi-skilled.
- Supervise the employees within the section, ensuring that the correct standards and methods of service are maintained.
- Be knowledgeable and continuously update oneself, as well as colleagues within the section, about hotel facilities, activities and promotions and provide accurate information to guests as necessary.
- Ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health, safety, rules and regulations.
- Participate in meeting and ensure that regular shift briefings of staff are carried out. Attends meetings as required.
- Maintains an efficient roster to optimize productivity, especially during holidays and low occupancy periods.
- Plan work and cleaning schedules to have ample supply of inspected rooms/suites for guest requirements at all times.
- Ensures that any Lost & Found properties are promptly brought to Housekeeping Office.
- Assist the Executive Housekeeper in planning of vacation schedules.
- Keeps close contact with Engineering, Front Office and Laundry departments and map out necessary schedules for a smooth flow operation throughout the hotel departments.
- Ideally 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* hotel in UAE
- Knowledgeable with the Opera system
- Should have strong capabilities in handling technicality of housekeeping mediums & organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment
- Available to work shifts, over weekends and on public holidays
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards.
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks
- Excellent communication skills