Training Manager - Retail Learning and Development Dubai

• Develop and implement the organization's annual training calendar in line with retail objectives
• Lead a team of trainers, providing guidance to optimize in-store staff conversion and product knowledge
• Oversee all training programs across the UAE, ensuring alignment with brand standards and operational needs
• Design and update learning content, materials, and delivery strategies for maximum engagement and retention
• Launch in-store and leadership development programs to boost people skills and team performance
• Visit retail stores to assess staff capabilities and provide on-the-ground feedback and support
• Organize and evaluate mystery shopper assessments to maintain customer experience quality
• Analyze post-training feedback, monitor training KPIs, and continuously improve learning programs
• Ensure cost-effective training delivery across the group while maintaining quality and impact
• Plan and manage manpower needs for the training department, ensuring optimal resource allocation

• 5+ years of experience in training management, preferably in a retail or customer-facing industry
• Strong instructional design skills with hands-on experience in both classroom and in-store training
• Ability to lead a multicultural training team and support cross-brand learning initiatives
• Proficiency in evaluating training effectiveness and linking development to business performance
• Strong communication, team motivation, and leadership skills
• Bachelor's degree in human resources, business, education, or a related field preferred

• Be a central force in shaping talent development across leading fashion and lifestyle brands
• Work in a fast-paced retail ecosystem with strong career progression opportunities
• Drive a culture of continuous learning and excellence in one of Dubai's top retail groups
• Collaborate with global brands and contribute to a customer-first training strategy

• Develop and implement the organization's annual training calendar in line with retail objectives
• Lead a team of trainers, providing guidance to optimize in-store staff conversion and product knowledge
• Oversee all training programs across the UAE, ensuring alignment with brand standards and operational needs
• Design and update learning content, materials, and delivery strategies for maximum engagement and retention
• Launch in-store and leadership development programs to boost people skills and team performance
• Visit retail stores to assess staff capabilities and provide on-the-ground feedback and support
• Organize and evaluate mystery shopper assessments to maintain customer experience quality
• Analyze post-training feedback, monitor training KPIs, and continuously improve learning programs
• Ensure cost-effective training delivery across the group while maintaining quality and impact
• Plan and manage manpower needs for the training department, ensuring optimal resource allocation

• 5+ years of experience in training management, preferably in a retail or customer-facing industry
• Strong instructional design skills with hands-on experience in both classroom and in-store training
• Ability to lead a multicultural training team and support cross-brand learning initiatives
• Proficiency in evaluating training effectiveness and linking development to business performance
• Strong communication, team motivation, and leadership skills
• Bachelor's degree in human resources, business, education, or a related field preferred

• Be a central force in shaping talent development across leading fashion and lifestyle brands
• Work in a fast-paced retail ecosystem with strong career progression opportunities
• Drive a culture of continuous learning and excellence in one of Dubai's top retail groups
• Collaborate with global brands and contribute to a customer-first training strategy

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