Front Office Manager

IIQAF

  • دبي
  • دائم
  • دوام كامل
  • قبل 1 شهر
About Company:The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.Job Summary:The Front Office Manager will be responsible for overseeing the daily operations of the front office, including managing a team of front desk staff and ensuring outstanding customer service experience for all clients. This role requires excellent leadership skills, strong communication abilities, and a passion for delivering exceptional service.Key Responsibilities:
  • Manage and supervise a team of front desk staff, including hiring, training, and scheduling to ensure smooth operation of the front office.
  • Oversee day-to-day operations, including handling customer queries, complaints, and requests promptly and professionally.
  • Develop and implement policies and procedures to ensure efficient and effective front office operation.
  • Monitor and maintain inventory levels of office supplies, equipment, and materials necessary for front office operations.
  • Coordinate with other departments to ensure seamless communication and collaboration.
  • Prepare and maintain reports on front office activities, such as guest feedback, occupancy, and revenue.
  • Monitor and analyze guest reviews and provide recommendations for improvement to senior management.
  • Collaborate with sales and marketing teams to promote IIQAF programs and services.
  • Ensure compliance with all safety and security protocols in the front office area.
  • Continuously strive to enhance customer satisfaction and loyalty through exceptional service and resolving guest complaints.
  • Handle any other duties as assigned by the management team.
Qualifications:
  • Bachelor’s degree in Hospitality, Business Administration or a related field.
  • 3 years of experience in a similar role, preferably in the hospitality, education, or service industry.
  • Strong leadership and organizational skills with the ability to train, develop and motivate a team.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office suites and hotel management systems.
  • Strong understanding of customer service principles and practices.
  • Problem-solver with the ability to remain calm and professional under pressure.
  • Flexible and able to work on weekends and public holidays, if necessary.
We Offer:
  • Competitive salary with excellent benefits package.
  • Opportunities for professional development and growth.
  • A supportive and team-oriented work environment.
  • Chance to work with a diverse and international clientele.
  • A chance to be a part of a mission-driven organization that promotes quality assurance and fidelity across industries.

IIQAF