Guest Services & Retail Associate

Miral

  • الإمارات
  • دائم
  • دوام كامل
  • قبل 1 شهر
Job Description:The position welcomes guests to the facility and ensures that they are informed about the range of products available, including merchandise, F&B outlets, & enhancing the guest experience. Being the first point of physical contact at facility, this team will need to show outstanding customer service.The job scope includes:
  • Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
  • Book in and Check in customers to their relevant experience
  • Serve customers by helping them select products.
  • Help answer customers questions and queries
  • Directs customers to the experience they have chosen.
  • Provides outstanding customer service.
  • Manages financial transactions.
  • Assists with inventory, including receiving and stocking merchandise.
  • Deal with any internal or external customer requests
  • Handle minor complaints of the guests
  • Greet and direct customers
  • Provide accurate information (e.g., products, pricing, merchandise etc.)
  • Ensure merchandise areas are fully stocked
To be considered for the role, you will need to have:
  • 1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations. Has handled money transactions and worked with customers on a face-to-face basis.
Interested in this opportunity? Apply now!

Miral