Director, Sales & Account Management
- دبي
- دائم
- دوام كامل
You will be responsible for identifying potential business growth opportunities, design & present Concentrix value proposition, improvise P&L position and execute the market strategy of Concentrix for the clients this position will be responsible for.Key Responsibilities:
- Growing the base account portfolio by increasing CNX wallet share and selling new gen offerings.
- Partnering with customers to understand their business needs and objectives
- Building and maintaining strong, long-lasting customer relationships
- Developing and executing strategic plans to achieve sales targets
- Building pipeline, collecting client requirements, developing BPO solutions and closing deals
- Defining Concentrix's value proposition, win strategy and competitor differentiators
- Effectively communicating the value proposition through proposals and presentations
- Understanding industry specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.
- Overall 15+ years of experience of which atl east 5 years in contact center / outsourcing space.
- Complete understanding of commercial models & financial statements.
- At least 2 years of experience in the following domains --- Acct. Mgmt / Sales / Pre-Sales / Consulting.
- Good understanding of market landscape & connects with senior client executives of the clients served in the past.
- Reasonable understanding of the up & coming technologies in the BPO space.
- CRM BPO /outsourcing industry experience.
- Proficient in Arabic and English.
- Strong ability to learn fast and operate effectively in a global organization.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Excellent listening, negotiation and presentation skills.