Food & Beverage Supervisor - Coffee Shops
- دبي
- دائم
- دوام كامل
Join us and become a Heartist®.Job Description
- Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
- He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
- Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet’s database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests’ complaints directly or consults with immediate Supervisor.
- Does all mise en place work according to a whole day service requirements.
- Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company’s internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
- To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
- Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
- He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
- Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet’s database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests’ complaints directly or consults with immediate Supervisor.
- Does all mise en place work according to a whole day service requirements.
- Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company’s internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
- To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
- Strong leadership and people management skills.
- Excellent customer service and communication skills.
- Organizational and time management skills.
- Ability to work both independently and as part of a team.
- Knowledge of food and beverage procedures and regulations.
- Experience in a supervisory role within the hospitality or food service industry is often required.
- Bachelor's degree in Hospitality Management, Food Service Management, or related field preferred.
- Minimum of 2-3 years of experience in coffee shop or café operations.
- Proficiency in POS systems and inventory management software.
- Strong problem-solving skills and ability to make quick decisions in a fast-paced environment.
- Knowledge of coffee preparation techniques and current trends in the coffee industry.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Demonstrated ability to train and mentor staff members.
- Fluency in English; additional language skills are a plus.