Reconciliation Analyst

دبي
دائم
دوام كامل

قبل 7 أيام

Description:Job OverviewWe are looking for a detail-oriented and proactive professional for ongoinggovernance of our automated customer segment upgrade/downgradeprocess. This role is critical in ensuring the accuracy, reliability, andauditability of automation outcomes. You will act as the first line of defense inidentifying anomalies, coordinating resolutions, and supporting manualinterventions when required. This role ensures operational accuracy throughreport reconciliation, cross-functional issue resolution, and support formanual update workflows when automation requires intervention.Key Responsibilities

Monitor and reconcile automated upgrade/downgrade outputs using

system-generated reports

Identify and escalate discrepancies or failures to relevant squads (Product,

Tech, Ops) for resolution

Prepare and submit bulk files for manual updates via Operations when

automation exceptions occur

Maintain detailed logs of reconciliations, escalations, and manual

interventions for audit and compliance purposes

Collaborate cross-functionally to enhance automation logic, reduce

exceptions, and improve process robustness

Contribute to SOPs and documentation for exception handling, escalation

protocols, and reconciliation workflowsKey Responsibilities

Monitor and reconcile automated upgrade/downgrade outputs using system-generated reports

Identify and escalate discrepancies or failures to relevant squads (Product, Tech, Ops) for resolution

Prepare and submit bulk files for manual updates via Operations when automation exceptions occur

Maintain detailed logs of reconciliations, escalations, and manual interventions for audit and compliance purposes

Collaborate cross-functionally to enhance automation logic, reduce exceptions, and improve process robustness

Contribute to SOPs and documentation for exception handling, escalation protocols, and reconciliation workflows

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