Service Advisor - Construction Equipment | Al-Futtaim Automotive | FAMCO
- دبي
- دائم
- دوام كامل
We are looking for a Service Advisor to join our FAMCO Construction Equipment team in DIP 2. This role is the first point of contact for customers requiring service support and plays a key role in ensuring smooth daily service operations. You will be responsible for coordinating service jobs between customers, technicians, and internal teams, ensuring accurate documentation, timely updates, and adherence to company service and safety standards.What you will do:
- Receive and log customer service requests via phone, email, or in person.
- Open and manage service job cards, assigning them to technicians under the Service Supervisor's guidance.
- Coordinate job scheduling, technician dispatch, and parts availability.
- Follow up with technicians to monitor job progress and ensure timely completion.
- Communicate with customers about job status, findings, and estimated completion times.
- Prepare warranty claims and technical reports, ensuring all documentation is complete.
- Maintain accurate records and filing of service-related documents.
- Support the Service Supervisor in achieving KPIs like job turnaround time, job closure rate, and customer satisfaction.
- Strong communication and interpersonal skills for customer interaction.
- Good organizational skills with the ability to multitask and manage service workflows.
- Proficiency in Microsoft Excel, Word, and preferably service systems such as SAP.
- Attention to detail and accuracy in documentation.
- Ability to work under pressure in a fast-paced service environment.
- Diploma in Mechanical or Automotive Engineering (or equivalent qualification).
- 1-3 years of experience in service coordination, workshop administration, or a similar Service Advisor role.
- Knowledge of mechanical systems, preferably Volvo machinery (engine and hydraulics).
- Previous experience preparing and processing warranty claims.
- Punctuality, professionalism, and a customer-first mindset
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.