Rooms Controller
- دبي
- دائم
- دوام كامل
- Pre-block rooms for all arrivals based on estimated arrival times, guest preferences, and stay history, focusing on ALL members and VIP guests.
- Allocate room upgrades fairly based on availability and upsell opportunities, prioritizing preferred rooms for loyal guests.
- Review and maintain accurate guest profiles in Opera Cloud; ensure all preferences and special requests are recorded and actioned.
- Ensure all advanced purchases and third-party payments are processed prior to guest arrival.
- Update Methods of Payment (MOPs) and billing instructions for all arrivals.
- Communicate with guests via personalized pre-arrival emails or calls to enhance the guest experience.
- Coordinate with relevant departments to fulfill special requests such as honeymoon setups, feather-free rooms, or VIP arrangements.
- Record and comply with preferences related to special occasions (birthdays, anniversaries, weddings).
- Collaborate with Revenue Management and Front Office teams on same-day sales and upsell strategies.
- Act as the main control point for saleable rooms, working closely with Revenue, Front Desk, Housekeeping, and Engineering.
- Review arrival reports and liaise with Housekeeping to ensure rooms are properly assigned and ready.
- Monitor room inventory and availability daily to maximize occupancy and revenue.
- Manage the timely release of out-of-service and out-of-order rooms after maintenance.
- Track changes such as early check-outs, late check-outs, room changes, and walk-ins, and communicate updates to Housekeeping.
- Coordinate group room allocations according to group requirements and preferences.
- Organize group arrivals and departures in collaboration with Guest Services/Bell, Housekeeping, and Front Desk.
- Manage group billing arrangements with the Credit Manager and attend group meetings as assigned.
- Prepare and handle express check-in and check-out when required.
- Pre-key ALL members and VIP arrivals, ensuring registration cards, key packets, and room keys are ready and functional.
- Follow up on same-day traces for arriving guests and manage early check-in and late check-out requests based on occupancy.
- Investigate housekeeping discrepancy reports and action weekly error correction reports.
- Print daily contingency shift reports and assist with paymaster follow-ups.
- Monitor guest preferences by actively engaging in communication and acting on requests.
- Update and follow up on no-show reports and finance-related emails regarding discrepancies or issues.
- Previous experience in a Rooms Controller or Front Office role preferred.
- Strong organizational and communication skills.
- Proficiency in English is required; additional language skills (e.g., French, German, Russian) are a strong advantage.
- Familiarity with Opera PMS is an advantage.
- Ability to multitask and work collaboratively with various departments.
- High attention to detail and a guest-focused mindset.