Customer Success Specialist(Merchandiser with French knowledge)

• Receive order, sales contract from customer and ensure that purchase order is forwarded to production/purchasing team in timely manner.
• Good coordination and follow up skills with sales team, purchasing department, production team etc. internal/external customers to ensure smooth flow of operation.
• Make shipment plan, inform the purchaser to deliver the goods to the warehouse in ME one week in advance.
• According to the delivery information of the order, contact the forwarder company in advance to make arrangements for car booking, warehouse booking, container hauling, customs declaration, etc.
• Prepare the shipping label, shipping files etc., and inform the warehouse to prepare the goods according to the shipping plan.
• Provide assistance in purchase order execution, following up the order and delivery status and ensure all the delivery deadlines are met.
• Handling customer’s complaints and quality issues from email; Providing feedback and explaining customer’s requirement to product sourcing team to suppliers.
• Check the cost of all shipping companies and container companies According to the customs declaration materials, sort the packing list and invoice,etc..for finance to apply for tax refund and audit.
• Keep abreast of new policies of customs and export warehouse.
• Daily correspondence with customer accounts to maintain and develop good business relationship; Meet and visit customers from time to time
• Responsible for annual, monthly and weekly shipment statistics.
• Operate ERP system according to order running process
• Report works and perform other duties assigned by immediate supervisors and GM.
• Operate ERP system according to order running process

Bayt