Fraud Monitoring Analyst (Outsource)

ADIB

  • الإمارات
  • دائم
  • دوام كامل
  • قبل 7 أيام
Job Description:Role : Fraud Monitoring Analyst (Outsource)
Location : Abu DhabiRole Purpose:Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same.
Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders' dispute and E-Channels customers.Key Accountabilities of the roleFraud Monitoring 24/7 for the below mentioned channels: * E-Channel Transactions Monitoring:
  • ADIB Retail Internet Banking Transactions Monitoring.
  • ADIB Retail Mobile Banking Transactions Monitoring.
  • ADIB WBG/BBD Internet Banking Transactions Monitoring.
  • ADIB WBG/BBD Mobile Banking Transactions Monitoring.
  • ADIB IVR Transactions Monitoring.
  • ADIB WhatsApp Transactions Monitoring.
  • ADIB Wallet Transactions Monitoring.
  • Debit & Cover Card Monitoring:
  • Compromised Card Transactions Monitoring.
  • Social Engineering Transactions Monitoring.
  • Base II Transactions Monitoring.
  • Hold Transaction Monitoring.
  • VVIP Customer Card Authorization Monitoring
  • Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.
  • Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.
  • Log Confirmed Fraud Cases in GRC as incident with Fraud Details.
  • Create card replacement request to customer to customer on system.
  • Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)
  • Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.
  • Clear all the Cases which alerted in Fraud monitoring Tool.
  • Review card scheme alerts & take action by Block/Replace cards.
  • Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation.
  • Follow up with customer for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.
  • Daily GL Account checking.
  • Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.
  • Update Unit tracking activities.
  • Coordinating with other Card Center Units for card deliveries as per customer's requirement, arranging bullet service for any urgent delivery of card.
  • Review manual transactions report for channels transactions to identify any missed fraud.
  • Review all transactions blocked by VRM/FRM & take action if needed.
  • Using manual report to monitoring transactions which is not coming in Fraud monitoring tools.
Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed. * update cases details in relevant sheets for tracking purpose.
  • Resolve queued transactions within the service level agreements to reduce potential revenue losses.
  • Interact with banks and Merchants to validate information and to confirm or cancel authorizations.
  • Updating the tracking sheet for database of channels monitored to create MIS.
  • Review VRM/FRM transactions & blocked or suspected transactions.
  • Contact customers to investigate Fraudulent activities or confirmation
  • Communicate and share with stakeholders' new fraud Trends
  • Block all E-channels, mobile banking, Cards, Internet banking etc. to mitigate the risk.
  • liaise with call Centre to assist customer filling disputes & replacement
  • Respond to emails & queries raise by other teams
  • Send stop payments request to bear banks
  • Mule A/c Blocking and Control implementation recommendation.
Specialist Skills / Technical Knowledge Required for this role:
  • Preferably Graduate.
  • Good English communication skills. (Spoken & written).
  • Good knowledge of Card, Digital Channels and merchant acquiring.
  • Good knowledge of type of e-commerce, payments technology & financial crime.
  • Strong Analytical & Investigation Skills.
  • Self-correspondence ability
Previous experience required (if any)
  • At least 2+ years' experience of operational activities in a large organization.
  • At least 2+ years' experience of fraud prevention and investigation in a Risk Management.
  • At least 1+ years' experience of any Enterprise Fraud Management Systems.

ADIB