
Technical Trainer
- أبو ظبي
- دائم
- دوام كامل
- Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
- Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
- Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
- Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
- Responsible for overall delivery planning and monitoring in terms of scope, resources, and timeline, as well as professional services sales support.
- Ensure project management standards and methodologies are satisfactory and are followed.
- Design and maintain reports of programs, creating executive presentations.
- Lead cross-unit’s synchronization and tightly follow up on the execution, including indicators presentation to the management.
- Plan, manage, and execute cross department process improvement initiatives and provide an integrated view for internal stakeholders.
- Interact with multiple internal departments such as R&D, Project Management, Sales, Product.
- 2+ years of experience in project management within the cybersecurity industry
- 1+ year of experience providing cybersecurity technical training
- Experience as a customer success manager in a cyber security SaaS organization – strong advantage.
- Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
- Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
- Excellent written, verbal, and interpersonal communication skills.
- Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
- Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.