Front Desk Supervisor - Guest Services and Front Office Operations (Mövenpick by Accor Dubai)
- دبي
- 7,500-6,000 درهم شهرياً
- دائم
- دوام كامل
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
- Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
- Resolve guest complaints with a helpful, calm, and professional approach
- Monitor and support team performance through on-the-job coaching and daily briefings
- Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
- Maintain up-to-date shift reports, logbooks, and issue tracking
- Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
- Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
- Practice and promote upselling techniques during guest interactions
- Maintain grooming and presentation standards while supporting brand values and core behavior
- Be prepared for emergencies by following fire safety, health, and hygiene protocols
- Participate in training programs and encourage knowledge sharing within the team
- Carry out other duties as assigned by management to ensure smooth hotel operations
- Diploma in Hotel Management or related hospitality education
- Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
- Familiarity with Opera PMS and hotel front office systems
- Strong interpersonal and communication skills
- Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
- Positive attitude, professional appearance, and ability to handle pressure
- Detail-oriented and organized with a proactive approach to guest service
- Work in an inclusive culture that celebrates individuality and fosters career growth
- Be part of a property that blends classic Mövenpick hospitality with a modern guest experience
- Access development programs through Accor Academies and internal mobility across 110+ countries
- Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
- Contribute to sustainability and community initiatives through Planet 21 and Heartist values
Job Description Front Desk Supervisor - Guest Services and Front Office Operations (Mövenpick by Accor Dubai)Role PurposeMövenpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.Employment OverviewJob Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeMain Responsibilities
- Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
- Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
- Resolve guest complaints with a helpful, calm, and professional approach
- Monitor and support team performance through on-the-job coaching and daily briefings
- Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
- Maintain up-to-date shift reports, logbooks, and issue tracking
- Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
- Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
- Practice and promote upselling techniques during guest interactions
- Maintain grooming and presentation standards while supporting brand values and core behavior
- Be prepared for emergencies by following fire safety, health, and hygiene protocols
- Participate in training programs and encourage knowledge sharing within the team
- Carry out other duties as assigned by management to ensure smooth hotel operations
- Diploma in Hotel Management or related hospitality education
- Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
- Familiarity with Opera PMS and hotel front office systems
- Strong interpersonal and communication skills
- Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
- Positive attitude, professional appearance, and ability to handle pressure
- Detail-oriented and organized with a proactive approach to guest service
- Work in an inclusive culture that celebrates individuality and fosters career growth
- Be part of a property that blends classic Mövenpick hospitality with a modern guest experience
- Access development programs through Accor Academies and internal mobility across 110+ countries
- Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
- Contribute to sustainability and community initiatives through Planet 21 and Heartist values
Post DetailsJob Start Date
Salary from 6000.00
Salary to 7500.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf