Manager-Aviation Partner Solutions
- الإمارات
- دائم
- دوام كامل
- Responsible for service delivery and operational excellence in their area
- Function as a direct conduit between the Account Manager and Operations Teams
- Increase engagement with relevant client stakeholders
- Understand the commercial aspects of the contract and monitor the operational management of the service
- Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs
- Proactively manage the relationship with the client in line with the RACI matrix
- Be the first touchpoint for client representatives in line with hierarchy structures
- Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at the relevant level
- Provide ideas on initiatives to maximize efficiencies and potential opportunities
- Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes
- Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
- Responsible for Management Reporting, daily deployment data and driver performance
- Drive a culture within the team, focused on operational excellence and business performance
- Motivate the team members and influence positive behavior
- Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process
- Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations
- Create comprehensive documentation for key processes, promoting standardization across teams
- Integrate automation tools to simplify repetitive tasks and reduce manual workload
- Engage in research to stay informed about aviation industry trends, emerging technologies, software, and best practices
- Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation
- Working with key members of the other business units to obtain the information required to compile improvement proposals
- Minimum 5 years of experience is required
- University or College education is required
- Rostering and deployments
- Aviation (Airside) industry knowledge
- Cargo and/or Aircraft Appearance knowledge advantageous
- Own vehicle and driving license
- Operation procedure awareness
- Customer relationship management
- Effective report writing skills