Front Desk Agent - IHG Hotels Dubai Festival City - Dubai UAE
- دبي
- 6,000-4,000 درهم شهرياً
- دائم
- دوام كامل
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-timePosition Overview
IHG Hotels at Dubai Festival City is looking for an energetic and service-oriented Front Desk Agent to join its team across four iconic properties: InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites. This role is key to delivering exceptional guest experiences through warm welcomes, efficient check-in/check-out processes, and proactive assistance during each stay.Core Duties
- Greet and assist guests warmly upon arrival and throughout their stay
- Manage check-in, check-out, and room assignments in line with hotel procedures
- Provide accurate information about hotel services, local attractions, and loyalty programs
- Respond promptly to guest inquiries and resolve complaints to ensure satisfaction
- Coordinate with housekeeping, maintenance, and other departments for smooth service delivery
- Maintain accurate guest records, reservations, and payment details
- Assist with conference and events-related guest needs when required
- Support the sales team by sharing relevant guest feedback and service opportunities
- Uphold IHG brand service standards to enhance the overall guest experience
- Bachelor's degree or equivalent in hospitality, marketing, or related field preferred
- Two to four years of experience in hospitality or a related customer service role
- Strong interpersonal, communication, and problem-solving skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Fluency in English; additional languages are a plus
IHG Hotels offers competitive pay, comprehensive benefits, global training programs, and exclusive employee discounts. Team members work in an inclusive, supportive culture that values diversity, growth, and wellbeing.About the Company
InterContinental Hotels & Resorts, part of IHG Hotels & Resorts, has been a pioneer in luxury hospitality since the 1940s. The Dubai Festival City cluster boasts over 1,600 rooms, 16 restaurants and bars, extensive event facilities, a luxury spa, and world-class leisure amenities. IHG is dedicated to giving team members the Room to Belong, Room to Grow, and Room to Make a Difference.Job Title Front Desk Agent - IHG Hotels Dubai Festival City - Dubai UAE
Job Description Front Desk Agent - IHG Hotels Dubai Festival City - Dubai UAELocation: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-timePosition Overview
IHG Hotels at Dubai Festival City is looking for an energetic and service-oriented Front Desk Agent to join its team across four iconic properties: InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites. This role is key to delivering exceptional guest experiences through warm welcomes, efficient check-in/check-out processes, and proactive assistance during each stay.Core Duties
- Greet and assist guests warmly upon arrival and throughout their stay
- Manage check-in, check-out, and room assignments in line with hotel procedures
- Provide accurate information about hotel services, local attractions, and loyalty programs
- Respond promptly to guest inquiries and resolve complaints to ensure satisfaction
- Coordinate with housekeeping, maintenance, and other departments for smooth service delivery
- Maintain accurate guest records, reservations, and payment details
- Assist with conference and events-related guest needs when required
- Support the sales team by sharing relevant guest feedback and service opportunities
- Uphold IHG brand service standards to enhance the overall guest experience
- Bachelor's degree or equivalent in hospitality, marketing, or related field preferred
- Two to four years of experience in hospitality or a related customer service role
- Strong interpersonal, communication, and problem-solving skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Fluency in English; additional languages are a plus
IHG Hotels offers competitive pay, comprehensive benefits, global training programs, and exclusive employee discounts. Team members work in an inclusive, supportive culture that values diversity, growth, and wellbeing.About the Company
InterContinental Hotels & Resorts, part of IHG Hotels & Resorts, has been a pioneer in luxury hospitality since the 1940s. The Dubai Festival City cluster boasts over 1,600 rooms, 16 restaurants and bars, extensive event facilities, a luxury spa, and world-class leisure amenities. IHG is dedicated to giving team members the Room to Belong, Room to Grow, and Room to Make a Difference.
Post DetailsJob Start Date
Salary from 4000.00
Salary to 6000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf