Responsibilities:Service Booking CoordinationSchedule and manage vehicle service bookings in collaboration with Client’s Customer Service and logistics teams.Ensure timely completion of servicing activities to minimize downtime and idling of vehicles.Customer CommunicationServe as the primary contact for customers regarding collection, delivery, and service schedules.Provide timely updates and confirmations to enhance customer satisfaction.Reporting & Data ManagementMaintain and update service booking reports, including work-in-progress (WIP), completion status and scheduling details.Prepare and submit vehicle usage and trip reports for client review.Track and record vehicle replacement days based on service and return timelines.System Updates & TrackingUpdate vehicle service intervals and asset information in the Locations Solution system.Monitor live vehicle tracking systems for client’s fleet to ensure operational visibility and detect issues.Fleet & Pool Vehicle ManagementOversee daily check-in/check-out and allocation of client’s pool vehicles.Handle allocation requests efficiently to support operational requirements.Required SkillsStrong organizational and multitasking abilities.Excellent communication and customer service skills (phone/email).Proficiency in Office suite and fleet management systemsExperience in reporting, data tracking and coordination.Ability to manage multiple stakeholders and resolve issues effectively.
