Palace Host (Seasonal - 6 months contract)
- أبو ظبي
- مؤقت
- دوام جزئي
- To ensure continual source of information, help and assistance to all guests.
- Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
- Maintains and protects the privacy and security of in-house guests.
- Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
- Ensures smooth operations at all times.
- Co-ordinates all operations in order to exceed guest expectations.
- Takes full responsibility for all operating equipment and working tools.
- Up sells all Rooms and other services in the hotel.
- Handles guest feedback efficiently.
- Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
- Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments
- Requires driving hotel buggies and pass the buggy driving test.
- Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
- Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
- Ensures the palace host pantries are maintained and operationally prepared at all times.
- Updates and maintain all guest history files.
- Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Takes corrective actions when required to improve safety of all work areas.
- Maintains a high level of communication and feedback within the department.
- Is continually proactive within all areas of operation.
- Identifies and anticipates guests' needs and requirements.
- Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
- Reports on duty punctually and in accordance with the department duty roster.
- Adheres at all times to the departmental grooming and uniform standards.
- Adheres to all hotel and company policies and procedures.
- Adheres to all hotel health and safety policies.
- Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
- Has full understanding and is knowledgeable of all in-room services, amenities and functions.
- Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
- Ensures a full and complete shift hand over.
- Reports any maintenance faults according to stated procedures.
- Immediately actions all special guest requirements and requests.
- Conducts daily standard and quality checks.
- Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
- Performs other duties and responsibilities as assigned by senior management.
- Ensure all special requests are met, with particular reference to families visiting the resort with children.
- Assist in assuring all standard service procedures are adhered to and carried out in detail.
- Ensure all arrival villas are checked and ready prior to an arrival.
- Ensure all amenities are in place as per remarks and profile of guest.
- To offer chilled towels and serve welcome drinks to guests on arrival.
- To complete a full villa orientation for the guest on arrival.
- Offer unpacking service on arrival and packing service for departure guests.
- Respond to guest requests e.g. urgent laundry / pressing requirements.
- To serve villa guests their in- room dining requests.
- To attend to guest complaints of villa facilities.
- To offer shoe shine / laundry / pressing service.
- To make restaurant recommendations and reservations.
- To update guest profile on daily basis.
- Constantly check the appearance, cleanliness of villas.
- To carry out specific duties or tasks assigned within a specific time frame.
- To be constantly on the alert for irregularities in the handling of amenities.
- Use good judgement in determining usage of hotel amenities.
- All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
- Must be familiar with all company policies and procedures relevant to their position.
- Must be fully versed in safety and emergency procedures.
- Maintaining the highest levels of hygiene and cleanliness at all times.
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Luxury hotel experience is must
- Good Communication skills
- Experience with Front Office Systems
- Must be fluent in written and spoken in English / multilingual speaking is an advantage