Wellness Spa Supervisor
- دبي
- دائم
- دوام كامل
- Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
- Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
- Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
- Ensure proper use and care of spa equipment and treatment tools.
- Assist the Wellness Manager with operational reporting and audits.
- Greet and engage with guests, ensuring a warm and professional welcome.
- Manage appointment scheduling and ensure seamless guest journeys.
- Handle guest concerns or feedback promptly, escalating when necessary.
- Support the delivery of personalized spa experiences and service recovery.
- Supervise and support therapists, receptionists, and attendants during shifts.
- Ensure team members are following service protocols, grooming standards, and professional conduct.
- Conduct on-the-job training and coaching as directed by the Wellness Manager.
- Assist in preparing rosters, ensuring adequate coverage during peak periods.
- Promote upselling of spa treatments, packages, and retail products.
- Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.
- Support retail inventory control and monthly stocktaking.
- Assist with the execution of spa promotions and seasonal offers.
- Minimum 2 years’ experience in a supervisory or senior therapist role in a luxury spa.
- Strong knowledge of spa treatments, product houses, and guest service standards.
- Excellent communication and leadership skills.
- Ability to multitask and remain calm under pressure.
- Financial awareness with basic understanding of spa KPIs and sales performance.
- Professional spa therapy qualification required; management or training certifications are an advantage.
- Service Excellence and Guest Focus
- Team Leadership and Coaching
- Operational Efficiency
- Retail and Upselling Skills
- Professionalism and Attention to Detail